Frequently Asked Questions for Professional Heart Daily

How do I become a member of the AHA?

Go to Professional Heart Daily
Click the Become a Member button and complete all required data
You will receive an email confirmation once you have submitted your order, acknowledging that your order has been placed. This is not a financial receipt.
Within 72 hours, you will receive a financial receipt email that confirms your order was fully processed.
Contact Member Support for additional questions or to request a receipt:
- Call during business hours – 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

What are the benefits of my American Heart Association Professional Membership?

Go to the Professional Membership page on Professional Heart Daily
You will find each tier option with the corresponding benefits at each level. Select your tier choice.

What if I have trouble logging in?

If you do not remember your password click the forgot password link
If you do not receive an email with a link to reset your password:
- Check your spam or junk folder
- Add [email protected] as an approved contact then click the forgot password link again.
- If you are on a workplace computer, your IT department may have to add the contact
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Contact Member Support for additional questions:
- Call during business hours - 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

How do I renew my membership?

Go to Professional Heart Daily
Login with your username and password
Click the Quick Renew button in the upper right corner of the profile dashboard
Note; The Quick Renew button is only visible during the renewal period
Contact Member Support for additional questions:
- Call during business hours - 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

How do I upgrade my current member tier?

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How do I locate my member number?

Go to Professional Heart Daily
Login with your username and password
Member ID is located on your dashboard next to your member tier.
Contact Member Support for additional questions:
- Call during business hours - 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

How do I address a member account billing discrepancy?

Contact Member Support:
- Call during business hours - 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

How do I pay my dues ONLINE if I am in a "billed" status?

Go to Professional Heart Daily
Login with your username and password
PHD dashboard displays the following message: Billing Issue? See Account Summary
Click the Account Summary link on the billing message OR below the Dashboard link
Click the LWW Online Bill Pay and Print link to submit a payment and immediately print a receipt.
- See example screenshots below.
- Contact Member Support for additional questions:
  - Call during business hours – 8:30 a.m. to 5 p.m. (EST) at (301) 223-2307 or (800) 787-8984 OR
  - Send an email with your full name and address to [email protected]

How do I add another Council to my Membership?

Emeritus Professionals, Premium Professional Plus, and Premium Professional members are entitled to two (2) free councils and a third for purchase. Early Career, Student/Trainees, General Professionals, and Professional Associates are entitled to one (1) free council and a second for purchase.

Go to Professional Heart Daily
Login with your username and password
Click the Account Summary link on the dashboard
Click the Add button in the Councils section
Select the council and complete purchase
Note: You must be in the first eight (8) months of your membership to add a council and you may not purchase additional councils with your Auto Renewal or Installment Plan.
Contact Member Support for additional questions:
- Call during business hours - 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

How long can I be a Student Trainee or an early Career Member?

You can be a Student/Trainee or an Early Career member for four (4) years at each tier. See upgrade rules below.

Note: If you take a break during either term, the four (4) years will continue counting unless you provide a letter from your institution confirming your year of study or practice that was interrupted.

You may upgrade from Student/Trainee to Early Career, Premium Professional, or Premium Professional Plus
You may upgrade from Early Career to Premium Professional or Premium Professional Plus
Contact Member Support for additional questions:
- Call during business hours - 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984 OR
- Send an email with your full name and address to [email protected]

How do I access the online Journals?

Members:

American Heart Association members have access to online journals based on their member tier. Review tier benefits by visiting the Professional Membership page on the Professional Heart Daily website.

Go to Professional Heart Daily
Login with your username and password
Click the “Account Summary” link on the dashboard
Click on the journal that you wish to access
If you are a journal subscriber and have not activated your account, you may do so by referring to your order information email which has the activation instructions or contact LWW customer service:
- Visit LWW’s Online Help Center
- Email LWW at [email protected]
- Call LWW Customer Support during regular business hours from 8:30 a.m. to 7 p.m. (EST) at 1-800-638-3030 or 301-223-2300 (outside the U.S. and Canada)

Non-members:

Go to Professional Heart Daily
Click the Become a Member button and complete all required data OR
Contact LWW directly
- Subscribe to print and online AHA Journals
- Visit LWW’s Online Help Center
- Email LWW at [email protected]
- Call LWW Customer Support during regular business hours from 8:30 a.m. to 7 p.m. (EST) at 1-800-638-3030 or 301-223-2300 (outside the U.S. and Canada)

How do I subscribe to, or renew, my AHA print journal subscription?

Members:

AHA Members may be eligible for significant discounts on the print editions of our scientific journals, including Circulation, based on their member tier. Review tier benefits by visiting the Professional Membership page on the Professional Heart Daily website.

Existing AHA members may purchase a print journal subscription when they renew their membership on Professional Heart Daily. They may also add a paid print subscription to their active member account using the following steps:

Go to Professional Heart Daily
Login with your username and password
Click the “Account Summary” link on the dashboard
Click the Add Journals button, if available.
Contact Member Support for additional questions:
- Call during business hours – 8:30 a.m. to 7 p.m. (EST) at 1-800-638-3030 or 301-223-2300 (outside the U.S. and Canada) OR
- Send an email with your full name and address to [email protected]

Non-members:

Go to Professional Heart Daily
Click the Become a Member button and complete all required data OR
Contact LWW directly
- Subscribe to print and online AHA Journals at www.ahajournals.org
- Visit LWW’s Online Help Center at https://shop.lww.com/support
- Email LWW at [email protected]
- Call LWW Customer Support during regular business hours from 8:30 a.m. to 7 p.m. (EST) at 1-800-638-3030 or 301-223-2300 (outside the U.S. and Canada)

How do I request a back issue of a print journal?

Contact Member Support
- Call Member Support during our business hours of 8:30 a.m. to 5 p.m. (EST) at 301-223-2307 or 1-800-787-8984
- Send your request via e-mail to [email protected].

How do I update my shipping address for my journals?

Go to Professional Heart Daily
Login with your username and password
Click the arrow next to your name in the upper right corner of the dashboard
Select Edit Profile
Select the Shipping Contact tab
Update the shipping address
Click the Save Changes button

How do I register for AHA Scientific Sessions?

Go to Scientific Sessions on Professional Heart Daily
Login with your username and password
- Members receive discounts on registration and on abstract submissions, so membership is encouraged.
Click on the Register Now button (The link appears only when registration is open)
Contact the registration desk (Convention Data Services) for additional information:
- Call (800) 748-3583 option 2 or (508) 743-8517 option 2 (outside U.S.) OR
- Email [email protected]
Warning! Beware of Fraudulent Sites: Fraud Concerns (PDF)

How do I register for the International Stroke Conference?

Go to International Stroke Conference on Professional Heart Daily
Login with your Username and Password
- Members receive discounts on registration and on abstract submissions, so membership is encouraged.
Click on the Register Now button (The link appears only when registration is open)
Contact the registration desk (Convention Data Services) for additional information:
- Call 1-800-748-3583 option 3 or 1+(508) 743-9611 option 2 (outside U.S.) OR
- Email [email protected]
Warning! Beware of Fraudulent Sites: Fraud Concerns (PDF)

How do I obtain CME credits for Scientific Sessions or the International Stroke Conference?

Log into learn.heart.org
If you do not remember your login information, use the forgot password link
Go to Activities in Progress. Click the activity name to begin
Review the Activity Overview, scroll to bottom and click Continue. You may need to confirm that you have read the information.
Launch the required course evaluation. Once complete, click Continue.
Claim your education credit/s by clicking the Claim button for the appropriate accreditation
Click Continue to generate your certificate and then click the certificate link to print or save it.
The activity is now stored under Completed Activities

Important: ACCME and ANCC credit must be claimed within six (6) months of attendance. CME/CE credit will no longer be available to claim for this activity after six (6) months of attending.

ACPE Credit must be claimed within 30 days of participation. ACPE credit will no longer be available to claim after the 30-day claiming period has elapsed.

How do I access my transcript and/or certificates?

To access a record of your completed educational activities, log onto your account at learn.heart.org and click on Completed Activities from the center of the page.. This will take you to a list of completed courses.
To get a transcript report, click on the Print Report link in the top right-hand corner.
To access earned certificates, click on each course link, then click on the Certificate tab, and then click on the certificate link listed under the course navigation bar.
For additional assistance contact customer service at 1-888-242-2453; available Monday thru Friday, between the hours of 8 a.m.–5 p.m. CST.